MiYupana — Modular POS & Billing for Retail

C. PRIVACY AND COOKIES STATEMENT

Last updated: 2025-11-08

We know that sharing your personal information with us is based on trust. We take this very seriously and are committed to respecting your privacy when you visit our website or use our services. Please review this Statement carefully to learn about our privacy practices.

We operate an online service that allows its users ("you", "your") to choose and book a table in a restaurant and, in certain places, pay for your meal ("Services").

Our Services are owned and managed by La Miyupana SAS as owner. When Miyupana is responsible, unless otherwise indicated, La Miyupana SAS is the data controller for the personal data we collect through the Services subject to this statement. By visiting our related websites and applications, whether on a computer, phone, tablet or similar device (all referred to as "Device"), you accept the practices described below.

As a global company, we operate in several countries and territories where laws and customs differ. This Statement provides an overview of our privacy practices.

Information collected

When you access or use our Services, we collect and process information about you and from you to provide you with the Services in a more personalized and relevant way. We collect information (i) that you provide to us directly, (ii) automatically via cookies or similar technologies, and (iii) from affiliates, partners and other independent third-party sources. Any information we receive from third-party websites may be combined with the information you provide to us.

Contact information, including name, phone number and postal and email addresses;
Phone contacts;
Billing information and other payment data (e.g., bank account details, card data) you provide to us;
Voice information; username and password; data relating to your Miyupana account;
Photos, reviews and social posts that you provide to us;
Geolocation information;
Device information (IP, browser, preferred languages, IDs); online activity (pages viewed, content seen);
Communications with our customer service teams (including call logs where permitted by law);
Restaurant booking history (no-shows, cancellations and related patterns) and preferences;
Information you share from social networks (subject to your settings);
With your consent, dietary preferences or allergies to ensure a seamless meal.

You can disable certain data collection (e.g., geolocation) in your Device settings. Disabling may affect some features. See also the Cookies section below.

Uses of information

We use information about you to help you enjoy and use our Services, including:

Registration, your account and other contracts: register and manage your account; facilitate bookings; process payments or credits; manage the loyalty program; offer promotional programs.
Improve our services: analytics, product optimization, testing layouts/features, grouping users by use/interests.
Promoting a safe and reliable service: detect and prevent fraud and other illegal or unwanted activities; protect our Users and Miyupana.
Individualization and personalization: notify special offers from us/affiliates/partners; personalize the experience and ads on/off our website; provide recommendations based on your activity and your network.
Communication: communicate with you; facilitate communication with restaurants/partners; host your reviews/ratings/photos; respond to your questions; measure engagement with our emails.
Legal compliance: resolve disputes; maintain operational records; comply with laws; prevent prohibited activities.

If we use automated decision-making, we will apply safeguards to protect your rights, including your right to obtain human intervention.

Sharing of information

We may share information with:

Our group of companies to offer relevant content/services and payment services in line with this Statement.
Restaurants to make and manage bookings, process claims/disputes and, if you consent, send their commercial communications.
Other Users in social features (e.g., reviews, lists); you control visibility in your account privacy settings.
Vendors and business partners who support our Services under confidentiality and data processing obligations.
Social networks when you choose to share; governed by their privacy policies and your settings.
Advertising networks and analytics providers for personalized content/ads, where permitted.
Fraud detection companies and other service providers assisting safety and compliance.
Law enforcement / legal requests, or to protect rights, property or safety.
Corporate transactions (e.g., merger, acquisition) where allowed by law.

Information choices

Access, update or close your account in "My personal data".
Manage marketing settings and unsubscribe from promotional messages.
Control geolocation and cookie choices (see Cookie Consent Tool).

Information about minors

Our Services are not intended for minors. We only process minors' data with verifiable parental/guardian consent. If we learn we processed such data without valid consent, we will delete it.

Information transfers

We may store/transfer your information outside your country. We implement appropriate safeguards (e.g., adequacy decisions or standard contractual clauses) according to applicable law.

Information security

We employ administrative, technical and physical measures (encryption in transit, access controls, firewalls, IDS). No method is 100% secure; we cannot guarantee absolute security.

Deletion and retention

We retain information as long as your account is active or as needed for the purposes described, and as required to comply with law or defend legal claims.

Cookies

We use cookies and similar technologies to improve your experience, enhance security, show relevant advertising, measure performance and perform analytics.

We inform you via a banner and provide a Cookie Consent Tool so you can manage preferences at any time. You can also manage cookies in your browser settings.

Types of cookies

Essential: required for core features and fraud prevention.
Analytics and personalization: help us understand usage, fix issues, test features, remember preferences.
Advertising: deliver relevant ads, avoid repetition, enable social sharing; may be set by us or partners.

You can withdraw consent at any time via the Cookie Consent Tool. Rejecting certain cookies may limit some features.

Changes to this Statement

We may update this Statement. If changes are material, we will notify you (e.g., on-site notice or direct communication). Please check the "Last updated" date above.

Contact

Privacy requests (e.g., access or deletion): contact our privacy team at contact@miyupana.com. General inquiries via our contact page at https://miyupana.com.

EUROPE

General Data Protection Regulation Privacy Statement ("GDPR Statement")

This GDPR Statement applies to individuals in the EEA, including the UK, and prevails over conflicting parts of the main Statement for those users.

Data controller for personal data

La Miyupana SAS is the data controller for the personal information we collect.

EU representative (for inquiries from EU residents and supervisory authorities):

La Miyupana SAS, 98 rue Claude Decaen, 75012, Paris, France — Attention: Privacy Officer.

UE representative (point of contact only):

Miyupana , 98 rue Claude Decaen, 75012, Paris, Paris, France.

The role of Miyupana Limited is limited to acting as a point of contact for UK data protection inquiries. It cannot perform other communications or legal processes on behalf of La Miyupana SAS.

Your rights under the GDPR

Access your personal information.
Rectification of inaccurate or incomplete data.
Erasure in the cases provided by law (e.g., no longer necessary, consent withdrawn, successful objection, unlawful processing, or legal obligation).
Object to processing where we rely on legitimate interests (unless overriding interests or legal claims exist).
Restriction while accuracy or our legitimate grounds are verified, or for legal claims.
Portability where processing is based on consent or contract and carried out by automated means.
Right to lodge a complaint with your national data protection authority.

You will not normally have to pay a fee. We may request information to verify your identity and may contact you to clarify your request. You can exercise several rights in your account. To exercise others, contact us at contact@miyupana.com.

Uses of information and legal bases

Registration/membership/contracts: necessary to perform a contract with you.
Improving services & personalization: our legitimate interests (to provide/improve Services) unless your interests override; where consent is required, we will request it first.
Communication: contract performance if you are a registered member; or our legitimate interests; or consent where required.
Legal compliance: necessary to comply with legal obligations.

International transfers

Your information may be transferred outside the EEA/UK. We use appropriate safeguards (adequacy decisions or standard contractual clauses) to ensure an equivalent level of protection.